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Quality Related Articles & Books

Adam, E. E. Jr. and W. E. Scott, Jr. 1971. The application of behavioral conditioning procedures to the problems of quality control. The Academy of Management Journal 14(2): 175-193. (JSTOR link).

Agacer, G. M., D. W. Baker and L. Miles. 1994. Implementing the quality process at Southwire Company. Management Accounting (November): 59-63.

Akao, Y. 1991. Hoshin Kanri: Policy Deployment for Successful TQM. Productivity Press.

Albright, T. L. and H. Roth. 1992. The measurement of quality costs: An alternative paradigm. Accounting Horizons (June): 15-27. (Summary).

Albright, T. L. and H. Roth. 1993. Controlling quality on a multidimensional level. Journal of Cost Management (Spring): 29-37. (Summary).

Albright, T. L. and H. P. Roth. 1994. Managing quality through the quality loss function. Journal of Cost Management (Winter): 20-37. (Summary).

Amar, A. D. 1984. Japanese production management - Just-in-time and total quality control: Review and critique. Mid-Atlantic Journal of Business (Summer): 55-59.

Anandarajan, A. and C. Viger. 2001. The role of quality cost information in decision making: An experimental investigation of pricing decisions. Advances in Management Accounting (10): 227-249.

Anderson, S. W. and K. Sedatole. 1998. Designing quality into products: The use of accounting data in new product development. Accounting Horizons (September): 213-233. (Summary).

Ashton, R. H. 2007. Value-creation models for value-based management: Review, analysis, and research directions. Advances in Management Accounting (16): 1-62. (Models of value creation including the balanced scorecard, the Baldrige quality award criteria, the Deming management method, the service-profit chain, and the Skandia intellectual capital model are compared).

Atkinson, A., J. Hamburg and C Ittner. 1994. Linking Quality to Profits. Montvale, NJ: Institute of Management Accountants and Milwaukee, WI: ASQC Quality Press.

Ball, S. 2006. Making the cost of quality practical. Strategic Finance (July): 34-41.

Ballou, B. and N. H. Godwin. 2007. Quality of "work life". Strategic Finance (October): 40-45.

Barker, T. B. 1990. Engineering Quality by Design: Interpreting the Taguchi Approach (Statistics, a Series of Textbooks and Monographs). Marcel Dekker. 

Besterfield, D. H. 1979. Quality Control: A Practical Approach. Prentice-Hall, Inc.

Bhimani, A. and P. S. Mulder. 2001. Managing processes, quality, and costs: A case study. Journal of Cost Management (March/April): 28-32.

Bhote, K. 1988. World class quality: Design of experiments made easier, more cost effective than SPC. American Management Association.

Bhote, K. R. and A. K. Bhote. 1999. World Class Quality: Using Design of Experiments to Make it Happen. American Management Association.

Bledsoe, N. L. and R. W. Ingram. 1997. Customer satisfaction through performance evaluation. Journal of Cost Management (Winter): 43-50.

Briner, R. F., F. A. Wiebe and S. A. Zahra. 1984. Management accountants: Don't overlook quality circles. Management Accounting (December): 45-49.

Brinkman, S. L. and M. A. Applebaum. 1994. The quality cost report: It's alive and well at Gilroy Foods. Management Accounting (September): 61-65.

Brown, S. A. 1996. What Customers Value Most : How to Achieve Business Transformation by Focusing on Processes That Touch Your Customers: Satisfied Customers, Increased Revenue, Improved Profitability. John Wiley & Sons.

Brown, S. A. 1999. Strategic Customer Care : An Evolutionary Approach to Increasing Customer Value and Profitability. John Wiley & Sons.

Bruttin, F. and D. Dean. 1998. Exposing a cost black hole while improving quality and compliance through integrated risk management. Proceedings WorldPharm98. Philadelphia: 22-24.

Buehlmann, D. M. and D. Stover. 1993. How Xerox solves quality problems. Management Accounting (September): 33-36.

Business Week. 1982. Quality: The U.S. drive to catch up. (November 1): 66-80.

Butterfield, R. 1987. A quality strategy for service organizations. Quality Progress (December): 

Caltrider, J., D. Pattison and P. Richardson. 1995. Can cost control and quality care coexist? Management Accounting (August): 38-42. (Summary).

Campanella, J. ed. 1999. Principles of Quality Costs: Principles, Implementation, and Use. American Society for Quality.

Carlson, D. A. and S. M. Young. 1993. Activity-based total quality management at American Express. Journal of Cost Management (Spring): 48-58.

Carr, L. P. 1995. Cost of quality - Making it work. Journal of Cost Management (Spring): 61-65.

Carr, L. P. 1995. How Xerox sustains the cost of quality. Management Accounting (August): 26-32. (Summary).

Carr, L. P. and L. A. Ponemon. 1992. Manager's perceptions about quality costs. Journal of Cost Management (Spring): 65-71. 

Carr, L. P. and L. A. Ponemon. 1994. The behavior of quality costs: Clarifying the confusion. Journal of Cost Management (Summer): 26-34. (Summary).

Carr, L. P. and T. Tyson. 1992. Planning quality cost expenditures. Management Accounting (October): 52-56.

Carr, S., Y. T. Mak and J. E. Needham. 1997. Differences in strategy, quality management practices and performance reporting systems between ISO accredited and non-ISO accredited companies. Management Accounting Research (December): 383-403.

Chen, A. Y. S. and J. L. Rodgers. 1995. Teaching the teachers TQM. Management Accounting (May): 42-46. (Discussion of the University Challenge program).

Chenhall, R. H. 1997. Reliance on manufacturing performance measures, total quality management and organizational performance. Management Accounting Research (June): 187-206.

Chua, W. F. and R. Petty. 1999. Mimicry, director interlocks, and the interorganizational diffusion of a quality strategy: A note. Journal of Management Accounting Research (11): 93-104.  

Chung, C. 1987. Quality control sampling plans under zero inventories: An alternative method. Production and Inventory Management (2nd Quarter): 37-41.

Gitlow, H. S. and S. J. Gitlow. 1987. The Deming Guide to Quality and Competitive Position. Englewood Cliffs, New Jersey: Prentice Hall, Inc.

Clark, J. 1985. Costing for quality at Celanese. Management Accounting (March): 42-46.

Clark, R. L. and J. B. McLaughlin. 1986. Controlling the cost of product defects. Management Accounting (August): 32-35.

Clifford, L. A. and M. P. Plomann. 1985. Cost and quality: Two sides of the coin in cost containment. Healthcare Financial Management (September): 30-32.

Copley, P. A., M. S. Doucet and K. M. Gaver. 1994. A simultaneous equations analysis of quality control review outcomes and engagement fees for audits of recipients of federal financial assistance. The Accounting Review (January): 244-256. (JSTOR link).

Cote, J. and C. Latham. 2004. Relationship quality: A critical link in management accounting performance measurement systems. Advances in Management Accounting (12): 171-190.

Crosby, P. B. 1979. Quality Is Free: The Art of Making Quality Certain. New York: Penguin Books USA, Inc.

Dahl, T. 2004. The unfreezing of America. Cost Management (November/December): 16-22.

Dale, B. G. 2003. Managing Quality. Blackwell Publishing.

Daniel, S. J. and W. D. Reitsperger. 1991. Linking quality strategy with management control systems: Empirical evidence from Japanese industry. Accounting, Organizations and Society 16(7): 601-618.

Daniel, S. J., and W. D. Reitsperger. 1992. Management control systems for quality: An empirical comparison of the U.S. and Japanese electronic industries. Journal of Management Accounting Research (4): 64-78.

Daniel, S. J., W. D. Reitsperger and T. Gregson. 1995. Quality consciousness in Japanese and U.S. electronics manufacturers: An examination of the impact of quality strategy and management control systems on perceptions of the importance of quality to expected management rewards. Management Accounting Research (December): 367-382.

Deming, W. E. Some principles of Shewhart method of quality control. Mechanical Engineering (March):

Deming, W. E. 1982. Quality, productivity and competitive position. M.I.T. Center for Advanced Engineering Study.

Deming, W. E. 1986. Out of the Crisis. Cambridge: Massachusetts Institute of Technology Center for Advanced Engineering Study.

Deming, W. E. 1993. The New Economics for Industry For Industry, Government & Education. Cambridge: Massachusetts Institute of Technology Center for Advanced Engineering Study. 
(Summary).

De Waal, A. 2001. Power of Performance Management: How Leading Companies Create Sustained Value. John Wiley & Sons.

Diallo, A., Z. U. Khan and C. F. Vail. 1994. Measuring the cost of investment in quality equipment. Management Accounting (August): 32-35.

Diallo, A., Z. U. Khan and C. F. Vail. 1995. Cost of quality in the new manufacturing environment. Management Accounting (August): 20-25.

Diekmann, D. and M. C. Kocakulah. 2002. Achieving quality in a manufacturing environment: A case study. Journal of Cost Management (May/June): 38-43.

Dovich, R. A. 1992. Quality Engineering Statistics. American Society for Quality.

Dunk, A. S. 2005. Financial and non-financial performance: The influence of quality of information system information, corporate environmental integration, product innovation, and product quality. Advances in Management Accounting (14): 91-114.

Eccles, R. G. and P. J. Pyburn. 1992. Creating a comprehensive system to measure performance. Management Accounting (October): 41-44. (Related to quality).

Edmonds, T. P., B. Tsay and W. Lin. 1989. Analyzing quality costs. Management Accounting (November): 25-29.

Evans, J. H., A. Leone and N. J. Nagarajan. 2005. Non-Financial Performance Measures in the Healthcare Industry: Do Quality-Based Incentives Matter? Advances in Management Accounting (14): 1-31.

Evans, J. R. and J. W. Dean. 2003. Total Quality Management, 3e. South-Western Educational Publishing.

Fargher, N. and D. Morse 1998. Quality costs: Planning the trade-off between prevention and appraisal activities. Journal of Cost Management (January/February): 14-22. (Summary).

Farrow, J. 1987. Quality audits: An Invitation to management. Quality Progress (January): 

Fay, J. R., W. L. Ferrara and J. P. Stryker. 1993. The quest for quality in business schools. Management Accounting (December): 48-50.

Filer, R. J. and L. R. Eiswerth. 1966. Quality control and associated costs. Management Accounting (September): 37-44.

Fine, C. H. 1986. Quality improvement and learning in productive systems. Management Science (October): 1301-1313.

Fink, R. L., G. W. Margavio and T. M. Margavio. 1994. Evaluating capital investments in quality improvement. Journal of Cost Management (Spring): 57-62. (Discussion of the Taguchi loss function in relation to capital investments).

Fiorenza, F. A. 1969. Accounting for unusual quality-control costs. Management Accounting (February): 53-55.

Flister, J. D. and J. S. Jozaitis. 1992. PPG's journey to ISO 9000. Management Accounting (July): 33-35, 38.

Foster, G. L. Sjoblom. 1996. Quality improvement drivers in the electronics industry. Journal of Management Accounting Research (8): 55-86.

Gabel, N. 1991. Is 99.9% good enough? Training Magazine (March). (Summary).

Garvin, D. 1988. Managing Quality: The Strategic and Competitive Edge. New York: The Free Press.

Garvin, D. A. 2000. Learning in Action: A Guide to Putting the Learning Organization to Work. Harvard Business School Press.

Gatti, J.F. and D.J. Grinnell. 2000. Joint cost allocations: Measuring and promoting productivity and quality improvements. Journal of Cost Management (July/August): 13-21.

George, M. L. 2002. Lean Six Sigma: Combining Six Sigma Quality with Lean Production Speed. McGraw-Hill Trade.

George, M. L. 2003. Lean Six Sigma for Service: How to Use Lean Speed and Six Sigma Quality to Improve Services and Transactions. McGraw-Hill.

George, M. L., D. Rowlands and B. Kastle. 2003. What is Lean Six Sigma. McGraw-Hill.

Gerner, J. and R. McIntire. 1993. Q is for quality. Management Accounting (September): 37-38.

Godfrey, J. T. and W. R. Pasework. 1988. Controlling quality costs. Management Accounting (March): 48-51.

Gupta, P. 2004. Six Sigma Business Scorecard: Creating a Comprehensive Corporate Performance Measurement System. McGraw-Hill.

Hall, R. W. 1993. Numerical Nonsense. Journal of Cost Management (Winter): 3-4.

Hammer, M. 1971. The application of behavioral conditioning procedures to the problems of quality control: Comment. The Academy of Management Journal 14(4): 529-532. (JSTOR link).

Harby, J. D. 1957. An experience in profit improvement by defect prevention. N.A.C.A. Bulletin (February): 757-762.

Harrington, H. J. 1997. The new model for improvement - Total improvement management. Journal of Cost Management (January/February): 32 -39.

Heagy, C. D. 1991. Determining the optimal quality costs by considering cost of lost sales. Journal of Cost Management (Fall): 64-72.

Hohner, G. 1989. Managing the flow of quality information in manufacturing: Distributed processing and manufacturing cells. Journal of Cost Management (Fall): 50-54.

Hronec, S. M. 1993. Vital Signs: Using Quality, Time, and Cost Performance Measurements to Chart Your Company's Future. New York: AMACOM, American Management Association.

Huang, K., Y. W. Lee and R. Y. Wang. 1998. Quality Information and Knowledge Management. Prentice-Hall. 

Hughes, S. B. and D. M. Willis. 1995. How quality control concepts can reduce environmental expenditures. Journal of Cost Management (Summer): 15-19. (Summary).

Idstein, J. R. 1993. Small company TQM. Management Accounting (September): 39-40.

Institute of Management Accountants. 1992. Task force for quality in financial management. Management Accounting (October): 26.

Institute of Management Accountants. 1993. Managing Quality Improvements. Institute of Management Accountants.

Ito, Y. 1995. Strategic goals of quality costing in Japanese companies. Management Accounting Research (December): 383-397.

Ittner, C. D. and D. F. Larcker. 1995. Total quality management and the choice of information and reward systems. Journal of Accounting Research (Studies on Managerial Accounting): 1-34. (JSTOR link).

Ittner, C. D. and D. F. Larcker. 1997. Quality strategy, strategic control systems, and organizational performance. Accounting, Organizations and Society 22(3-4): 293-314. (Note).

Jenne, S. E. 1998. Homerun Baseball Products, Inc: Defective products. Journal of Accounting Education 16(1): 163-178.

Johnson, H. T. 1997. A different perspective on quality: Bringing management to life. Deming Electronic Network Keynote address.  http://deming.ces.clemson.edu/pub/den/deming_johnson1.htm. (DEN link).

Juran, J. M. 1978. Japanese and western quality: A contrast. Quality Progress (December): 10-18.

Juran, J. M. 1978. Japanese and western quality: A contrast in methods and results. Management Review (November): 27-28, 39-45.

Juran, J. M. 1989. Juran on Leadership for Quality: An Executive Handbook. Free Press.

Juran, J. M. and F. M. Gryna, Jr. 1980. Quality Planning and Analysis. New York: McGraw-Hill.

Juran, J. M. and F. M. Gryna. 1988. Juran's Quality Control Handbook, 4th edition. New York: McGraw Hill Book Company.

Juras, P. E., D. R. Martin and G. R. Aldhizer III. 2007. Adapting six sigma to help tame the SOX 404 compliance beast. Strategic Finance (March): 36-41.

Kalagnanam, S. S. and E. M. Matsumura. 1995. Cost of quality in an order entry department. Journal of Cost Management (Fall): 68-74.

Kershaw, R. and A. Harrell. 1999. Strategic control systems and managers' quality effort decisions: An agency theory perspective. Advances in Management Accounting (7): 151-167.

Kettering, R. C. 2001. Accounting for quality with nonfinancial measures: A simple no-cost program for the small company. Management Accounting Quarterly (Spring): 14-19. (Summary).

Kim, I. 1989. Microeconomic approach to quality cost control. Journal of Cost Management (Fall): 11-16.

Kim, M. W. and W. M. Liao. 1994. Estimating hidden quality costs with quality loss functions. Accounting Horizons (March): 8-18. (Summary).

Latzko, W. J. 1986. Quality and Productivity for Bankers and Financial Managers. Marcel Dekker.

Lawton, R. 1989. Creating a customer-centered culture for service quality. Quality Progress (May):

Levitan, R. E. 1960. The optimum reject allowance problem. Management Science (January): 172-186. (JSTOR link).

Lindahl, F. W., E. A. Portteus, B. M. Purdy, H. F. Sandberg, J. L. Scarborough and A. O. Scott. 1995. Practice what you teach TQM in the classroom. Journal of Accounting Education 13(3): 379-391.

Loewe, D. 1989. Quality management at Weyerhaeuser. Management Accounting (August): 36-41.

Lord, B. R. 1999. Key performance indicators in a total quality management environment; A case study. Journal of Cost Management (May/June): 16-20.

Lucier, G. T. and S. Seshadri. 2001. GE takes six sigma beyond the bottom line. Strategic Finance (May): 40-46. (Summary).

Luh, F. S. 1968. Controlled cost: An operational concept and statistical approach to standard costing. The Accounting Review (January): 123-132. (JSTOR link).

Maher, M. W. 1995. Discussion of total quality management and the choice of information and reward systems. Journal of Accounting Research (Studies on Managerial Accounting): 35-40. (JSTOR link).

Maiga, A. S. and F. A. Jacobs. 2005. Antecedents and consequences of quality performance. Behavioral Research in Accounting (17): 111-131.

Maiga, A. S. and F. A. Jocobs. 2006. Assessing the impact of benchmarking antecedents on quality improvement and its financial consequences. Journal of Management Accounting Research (18): 97-123.

Maiga, A. S. and S. P. Agrawal. 2003. Impact of the extent of management initiatives on manufacturing plant profitability, An exploratory investigation. Journal of Applied Management Accounting Research (Summer): 9-26. (The initiatives include:  just in time systems, total quality control, use of the state-of-the-art technology, capacity utilization, and developmental activities).

Maira, A.  1993. Rebuilding U.S. manufacturing industries for sustainable performance acceleration. Journal of Cost Management (Spring): 68-72.

Manuele, L. E. 1995. The impact of the ‘total quality management’ movement on management accounting. Journal of Accounting Education 13(1): 111-118. 

McAninch, L. 1995. Gainsharing creates an environment that supports TQM. Management Accounting (November): 38-39.

McCamus, D. R. 1991. Performance measurement and the quality voyage. CMA Magazine (January): 8-12.

McElwee, L. F. 1966. Planning and launching an EFP program. Management Accounting (September): 3-11. (EFP = Error Free Performance).

McElwee, L. F. 1967. Sustaining error-free performance. Management Accounting (December): 42-50.

McGuire, B. L., M. C. Kocakulah, and J. J. Vorst. 1998. Determining the cost of quality in the poultry industry. Journal of Cost Management (March/April): 39-45.

McNair, C. J. L. Polutnik and R. Silvi. 2000. Outside-in cost and the creation of customer value. Advances in Management Accounting (9): 1-41.

Meinholz, R. S. 1956. Product testing costs of a mill laboratory. N.A.C.A. Bulletin (July): 1364-1370.

Modarress, B. and A. Ansari, A. 1987. Two new dimensions in the cost of quality. International Journal of Quality & Reliability Management 4(4): 9-20.

Moore, M. L. and S. Buzby. 1972. The quality of corporate financial disclosure: A comment. The Accounting Review (July): 581-584. (JSTOR link).

Morse, W. J. 1983. Measuring quality costs. Cost and Management (July-August): 16-20.
(Summary).

Morse, W. J., and H. P. Roth. 1983. Let's help measure and report quality costs. Management Accounting (August): 50-53.

Morse, W. J., and H. P. Roth. 1987. Why quality costs are important. Management Accounting (November): 42-43. 

Morse, W. J. and K. M. Poston. 1987. Accounting for quality costs in CIM. Journal of Cost Management (Fall): 5-11.

Morse, W. J., H. P. Roth and K. M. Poston. 1987. Measuring Planning and Controlling Quality Costs. National Association of Accountants.

Moulton, S., E. Oakley and C. Krumer. 1993. How to assure your quality initiative really pays off. Management Accounting (January): 26-28.

Nagar, V. and M. V. Rajan. 2001. The revenue implications of financial and operational measures of product quality. The Accounting Review (October): 495-513. (JSTOR link).

Ostrenga, M. R. 1991. Return on investment through the cost of quality. Journal of Cost Management (Summer): 37-44.

Paladino, B. 2007. Five key principles of corporate performance management. Strategic Finance (June): 39-45.

Paladino, B. 2007. Five key principles of corporate performance management. Strategic Finance (July): 33-41.

Parry, R. W. Jr., F. Sharp, W. A. Wallace and J. Vreeland. 1994. The role of service efforts and accomplishments reporting in total quality management: Implications for accountants. Accounting Horizons (June): 25-43.

Pasewark, W.R. 1991. The evolution of quality control costs in U.S. manufacturing. Journal of Cost Management (Spring): 46-52. (Summary).

Ponemon, L. A. 1990 Accounting for quality costs. Journal of Cost Management (Fall): 44-48.

Ponemon, L. A., L. P. Carr and J. P. Wendell. 1994. The validity of quality costs: An empirical study of mills in the paper and pulp industry. Advances In Management Accounting (3): 213-236.

Poston, K. M. 1996. The development and evolution of a comprehensive quality cost reporting system at the Union Pacific Railroad Company. Advances in Management Accounting (5): 41-82.

Preda, P. and T. Watts. 2004. Contemporary accounting innovations in Australia: Manufacturing versus service organizations. Journal of Applied Management Accounting Research (Summer): 17-28. (The innovations include: value-based management, total quality management, balanced scorecard, activity-based costing, and activity-based management).

Proske, R. J. 1992. The quality quandary. Financial Executive (May/June): 35-39.

Rehder, R., and F. Ralston. 1984. Total quality management: A revolutionary management philosophy. SAM Advanced Management Journal (49): 24-33.

Reicheld, F. F. and W. E. Sasser. 1990. Zero defections: Quality comes to services. Harvard Business Review (September-October): 105-111.

Reitsperger, W. D. and S. J. Daniel. 1990. Japan vs. silicon valley: Quality-cost trade off philosophies. Journal of International Business Studies (Second Quarter): 289-300.

Roberts, H. V. and B. F. Sergesketter. 1993. Quality Is Personal: A Foundation for Total Quality Management. New York: The Free Press. 

Roehm, H. A., D. Klein and J. F. Castellano. 1995. Blending quality theories for continuous improvement. Management Accounting (February): 26-32. (Summary).

Roth, H. P. and C. E. Keller Jr. 1997. Quality, profits, and the environment: Diverse goals or common objectives? Management Accounting (July): 50-52, 54-55.

Roth, H. P., and W. J. Morse. 1983. Let's Help measure and report quality costs. Management Accounting (August): 50-53.

Roth, H. P. and T. L. Albright. 1994. What are the costs of variability? Management Accounting (June): 51- 55. (Summary).

Rudisill, F. and D. Clary. 2004. The management accountant's role in six sigma. Strategic Finance (November): 34-39.

Rust, K. G. 1995. Measuring the costs of quality. Management Accounting (August): 33-37.
(Summary).

Rutledge, R. W. 1994. Life after the Deming prize for Florida Power and Light Company. Journal of Cost Management (Summer): 18-25.

Scherkenbach, W. W. 1986. Deming Route to Quality and Productivity. CEEPress Books.

Schonberger, R. J. 1994. Less scorekeeping as TQM takes root. Journal of Cost Management (Summer): 3-4.

Schubert, K. D. 2003. IT mind: Quality assurance engineering. Journal of Cost Management (January/February): 46-48.

Sedatole, K. L. 2003. The effect of measurement alternatives on a nonfinancial quality measure's forward-looking properties. The Accounting Review (April): 555-580. (Summary).

Semich, J. 1989. Accounting for quality. Purchasing 106(1): 74-79.

Shank, J. K. and V. Govindarajan. 1994. Measuring the "cost of quality": A strategic cost management perspective. Journal of Cost Management (Summer): 5-17. (Summary).

Shea, J. E. and I. K. Kleinsorge. 1994. TQM: Are cost accountants meeting the challenge? Management Accounting (April): 65-67.

Shewhart, W. 1939. Statistical Method from the Viewpoint of Quality Control. Graduate School, Department of Agriculture, Washington.

Shoemaker, C. and B. Hook. 1970. Developing bidding factors for a quality assurance department. Management Accounting (January): 41-44.

Sim, K. L. and L. N. Killough. 1998. The performance effects of complementarities between manufacturing practices and management accounting systems. Journal of Management Accounting Research (10): 325-346. (Summary).

Simpson, J. B., and D. L. Muthler. 1987. Quality costs: Facilitating the quality initiative. Journal of Cost Management (Spring): 25-34.

Singhvi, S. S. and H. B. Desai. 1971. An empirical analysis of the quality of corporate financial disclosure. The Accounting Review (January): 129-138. (JSTOR link).

Singhvi, S. S. and H. B. Desai. 1972. The quality of corporate financial disclosure: A reply. The Accounting Review (July): 585-586. (JSTOR link).

Sissel, D. D. 1994. Continuous quality improvement at ACME printing. Management Accounting (January): 53-55.

Sjoblom, L. M. 1998. Financial information and quality management - Is there a role for accountants? Accounting Horizons (December): 363-373. (Summary).

Smith, M. 1994. Improving management accounting reporting practices: A "total quality management" approach (Part 1). Journal of Cost Management (Winter): 50-57.

Smith, M. 1994. Improving management accounting reporting practices: A "total quality management" approach (Part 2). Journal of Cost Management (Spring): 49-56.

Steimer, T. E. 1990. Activity-based accounting for total quality. Management Accounting (October): 39-42. (Assigning home office or corporate overhead to business units).

Stephenson, J. C. 1956. Quality control to minimize cost variances. N.A.C.A. Bulletin (October): 264-275.

Sterman, J., N. Repenning, and F. Kotman. 1997. Unanticipated side effects of successful quality programs: Exploring a paradox of organizational improvement. Management Science (43): 503-521.

Suminski, L. T. and R. H. Johnson. 1990. Finance, Accounting and Quality. American Society for Quality Control.

Suzaki, K. 1987. The New Manufacturing Challenge - Techniques for Continuous Improvement. New York: The Free Press.

Suzaki, K. 1993. The New Shop Floor Management. New York: The Free Press.

Taguchi, G. and D. Clausing. 1990. Robust quality. Harvard Business Review (January-February): 67-75. (Summary).

Takeuchi, H. and J. A. Queich. 1983. Quality is more than making a good product. Harvard Business Review (July-August): 139-145.

Tanaka, T. 1994. Japanese cost management: Kaizen budgeting: Toyota's cost-control system under TQC. Journal of Cost Management (Fall): 56-62.

Towey, J. F. 1988. What are quality costs? Management Accounting (March): 40.

Turney, P. B. B. 1993. Beyond TQM with workforce activity-based management. Management Accounting (September): 28-31.

Tyson, T. N. 1987. Quality & profitability: Have controllers made the connection? Management Accounting (November): 38-42.

Utzig, L. V. 1987. Reconciling the two views of quality. Journal of Cost Management (Spring): 66-69.

Vendrzyk, V. P., R. Sen and T. K. Sen. 2001. How management accountants assess the quality of data warehouses. Management Accounting Quarterly (Spring): 28-33.

Viger, C. and A. Anandarajan. 1999. Cost management and pricing decisions in the presence of quality cost information: An experimental study with marketing managers. Journal of Cost Management (January/February): 21-27.

Vlasho, L. 1994. Focus on quality in financial management. Journal of Cost Management (Winter): 3.

Waldmann, E. and V. C. S. Raghavan. 2002. Applying marketing science to service quality in accounting. Journal of Applied Management Accounting Research (Winter): 16-30.

Walker, K. and E. Johnson. 2006. Delivering quality accounting services. Management Accounting Quarterly (Summer): 9-17.

Wallace, W. A. 1994. The National Transportation Safety Board as a prototype for a more effective quality control inquiry committee. Accounting Horizons (March): 90-104.

Wang, G. 2007. Integrating the quality cost report and TQM tools to achieve competitive advantage. Cost Management (January/February): 42-47.

Watson, G. H. 1994. A perspective on benchmarking. Benchmarking for Quality Management & Technology 1(1): 5-10.

Wettach, R. 1985. Function or focus? - The old and the new views of quality. Quality Progress (November): 65-68.

Whisler, R. F. 1937. Quality, an element of cost. N.A.C.A. Bulletin (May 1): 969-976.

Whitaker, D. A. 2001. Mapping the balanced scorecard to the Baldrige and president's quality criteria. Journal of Cost Management (May/June): 25-29.

Williams, O. M. 1960. Eliminating waste in everyone's job. N.A.A. Bulletin (May): 88-89. 

Woods, M. D. 1989. How we changed our accounting. Management Accounting (February): 42-45. (Changes in accounting at the Naval Aviation Depots after adopting total quality control).

Wruck, K. H. and M. C. Jensen. 1994. Science, specific knowledge, and total quality management. Journal of Accounting and Economics (November): 247-287.

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